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George Saves 2 Hours Daily with Coastr, Boosting Efficiency by 50%
Thelwell Car and Van Rental's success with Coastr highlights how modern vehicle rental management software boosts efficiency and customer satisfaction, driving growth in a competitive industry.
Increased Efficiency
Saved up to 2 hours daily in operations management.
Cost-Saving Impact
Efficiency, labor reduction and operational optimisation.
Location: Northop Rd, Flint CH6 5QG, United Kingdom
Fleet Size: over 50 cars
Rental Category: Retail Rental
Thelwell Car and Van Rental, a successful rental company that has been established for 40 years in North Top, United Kingdom, struggled with an outdated and cumbersome rental management system.
The software caused time-consuming processes, frustrated customers, and hindered overall business growth. After discovering Coastr, a cloud-based rental management platform, Thelwell Car and Van Rental made the switch and has since experienced remarkable improvements in efficiency, customer satisfaction, and overall operations.
The Challenge
Thelwell Car and Van Rental grappled with several issues associated with their previous rental software, including
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Manual and Time-Consuming Processes
Booking, fleet management and invoicing were slow and error-prone, requiring extensive manual effort.
Limited Functionality
Essential features like automatic MOT reminders and real-time vehicle availability were missing, hindering organisation and responsiveness.
Inefficient Communication
The software lacked a mobile app, making communication between staff and customers cumbersome and outdated.
Thelwell Car and Van Rental chose Coastr over competitors
Coastr: A modern platform for various shared mobility operators in car rental, sharing, leasing and subscriptions.
George,
Director,
Thelwell Car and Van Rental,
United Kingdom
"No more manually tracking vehicle returns. Coastr keeps everything organised and saves us from paperwork headaches.
Customer support was helpful when learning the system, but now I rarely need it. It is intuitive and easy to use. Overall, Coastr has transformed our business. It's efficient, saves time and keeps our customers happy."
The Solution
By implementing Coastr's rental management software, Thelwell Car and Van Rental has reaped numerous benefits
Increased Efficiency -
Coastr streamlined booking, invoicing and fleet management, saving owner George at least 2 hours per day. Features like automatic reminders and colour-coded calendars enhanced organization and saved valuable time.
Improved Accuracy and Communication -
Coastr's accurate system minimized errors and ensured transparency. The mobile app facilitated real-time communication between staff and customers, improving responsiveness and customer service.
Enhanced Business Management-
Coastr's ability to manage business customers more effectively, including insurance and additional drivers, streamlined operations and cater to diverse client needs.
Business Outcomes
By implementing Coastr's All-In-One Car Rental software, Thelwell Car and Van Rental has reaped numerous benefits
Saves 2 hours daily in operations
Automation and user-friendly interface save time, allowing for increased focus on business development and customer interaction.
Cost Savings
Increased efficiency led to reduced labor costs and improved operational optimization, positively impacting the company's bottom line.
Enhanced Customer Satisfaction
Streamlined processes, clear communication, and improved responsiveness through the mobile app have resulted in happier and more satisfied customers.
Sophie Stone,
Senior Manager- Account Management & Customer Success, Coastr
“Thelwell Car and Van Rental's commitment to excellence is evident in every interaction.
It's rewarding to see how Coastr has helped them streamline their operations and elevate customer satisfaction.”
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