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Car rental software boosts retail business's revenue by 55%+ in 2022
Coastr rental Case study
Coastr's car rental management platform helped UK- based Hiremorecar automate rental operations and deliver a friction-free end-customer experience.
Less than 1 week
to implement software
Revenue up
increase in both car and van rental sales within 10 months
Significant cost saved
by automating car and van rental processes and eliminating manpower
Watch Jeremy Feeney, Director at Hiremorecar, talk about how Coastr has helped
improve efficiency and expand his business
HIREMORECAR
AT A GLANCE
Founding Year: 1997
Location: Maidstone, England
Fleet Size: over 50 cars
Rental Category: Retail Rental
USP: Hiremorecar offers cars for rental at affordable prices
A 25 years rental industry veteran, Jeremy Feeney, knows the ultimate competitive advantage for any company is delivering an exceptional customer experience.
Jeremy, Hiremorecar Limited's Director, has taken several proactive approaches from time to time to serve his customers better. One such effort was addressing the subpar customer experience caused by his rental business's fragmented software that led to extended wait times. The longer customers have to wait, the more dissatisfied they become and less likely to return or recommend the business.
The Challenge
Hiremorecar observed firsthand how disjointed software with disconnected workflows and information were hindering his customer's satisfaction.
It was this predicament, combined with Jeremy’s aim to ease the processes surrounding rental management, spurred him to adopt an off-the-shelf car rental fleet management solution that provides a multifaceted backend system for daily operations, as well as modern technology features.
Increasing booking speed and reducing wait time
Offering a paperless, contactless and keyless rental experience
DVLA verification
without leaving the software
Finding a cost-effective all-in-one rental management software
Hiremorecar chose Coastr over competitors:
We are UK's leading All-In-One Vehicle Rental Software for today and tomorrow
During his extensive hunt for an efficient car rental software, Jeremy learned about Coastr. Following a series of discussions and an in-depth product demo, Coastr turned out to be a straightforward choice. Not just because Coastr had the capabilities and integrations Hiremorecar required, but also because the all-in-one ecosystem offered the additional features that could help the Maidstone-based fleet operator automate and streamline his business workflow.
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“It was the first time I was seeing a car rental system where customers enter the details once and the rest of the booking process was taken care of.
Jeremy Feeney,
Director,
Hiremorecar,
United Kingdom
Coastr brings together mobility, technology, and automation under one roof, enabling fleet operators to meet the demands of modern-day customers who are often busy and seek instant gratification.”
Faste Booking, Fewer error
Automating DVLA Lookup
Reducing cost by eliminating manpower
A cost-effective keyless and contactless rental solution
Protection from theft and wrongdoing
The Solution
Dedicated team for onboarding, training & support, sped up implementation which lasted less than a week
Full integrated and seamless operations management software
Automated and instant
DVLA lookup
Reduction in cost by eliminating manual processes
A cost-effective keyless and contactless car rental system
Real-time vehicle tracking
& protection from theft and wrongdoing
5 Step seamless booking process leads to fewer errors and happier customers
Hiremorecar's rental operations were previously managed manually through spreadsheets, leading to longer customer wait times and increased business management time. By partnering with Coastr, they were able to transform their operations entirely. With Coastr, customers can now book, receive quotes, and make payments instantly through a single interface while the vehicle rental platform integrates all sales processes into one place, streamlining the process and increasing efficiency and flexibility for Hiremorecar.
Automating DVLA lookup means not having to leave the platform to check and instant updation for a repeat customer
Coastr’s automated licence checks helped Hiremorecar save a fortune in potentially increased insurance costs at a time when fleet operators are more exposed than ever to risks from driver behaviour. The cloud-based platform reduces this risk by automatically checking drivers’ licences against DVLA data, identifying at-risk drivers. In short, Coastr is transforming DVLA verification from being an operational burden to a business advantage.
End-to-end rental process automation means eliminating manpower and hence reducing costs
Before Coastr, Hiremorecar's service agents had to manually complete each booking, causing long call queues, frustration and lost rental bookings which forced the company to employ a call centre. Fast forward to today, customers can easily book their own vehicles with Coastr's web or mobile application, leading to a significant increase in Hiremorecar's profits.
New-age Keyless Entry Feature means expanding to new customer that crave contactless experience
Hiremorecar now offers keyless entry and flexible drop-offs with Coastr's intuitive solution. Customers can conveniently access parked vehicles via their mobile devices at prearranged locations. Coastr also enables a contactless rental experience, perfect for a post-pandemic world. Customers can do everything from selecting their car to driving it off entirely through the app.
Standout features in Fleet Management like Vehicle Tracking and Remote Immobilisation means protection from theft and wrongdoing
Hiremorecar uses Coastr's vehicle tracking and immobilisation to instantly immobilise fleet vehicles. Coastr's reporting system offers real-time driving data, such as location, speed, and crash detection. This data improves fleet operations and supports vehicle theft recovery and driver data collection.
Business Outcomes
55.3%
increase in car rental sales within 10 months
35.9%
increase in van rental sales within 10 months
Increased fleet utilisation
through streamlined booking process, whitelabelled customer portal, and more
Increased fleet size
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through Efficient inventory management, utilisation reports and more
Paperless, keyless,
and contactless rentals
now offered to Hiremorecar customers
“Our aim is not to just sell a product but to develop a business opportunity that delivers convenience vehicle renting at its finest”
Biswajit Kundu Roy,
CEO, Coastr
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