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Vehicle Rental Software Customer Success and Support
Bolstered by a team of talented professionals with a solid background in the connected mobility sector, we strive to deliver a positive experience to our customers.
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Customer Success and Support for car rental business
Champions of Future-proof Customer Support
Operating in a niche and specialised fleet and vehicle rental industry, we have been able to assist car rental and van rental of all sizes.
35+ Years
Of experience supporting the fleet and vehicle rental industry
8.7 Hours
Average response time (including weekends) against the industry average of 12 hours and 10 minutes [Source: SuperOffice, 2022]
5-Star Customer Rating
On Capterra for our product and unparalleled customer service
World-class Customer Success
We have a dedicated customer success team that constantly works towards providing our customers with a top-notch after-sales support experience. Further, our support team manages and resolves queries and offers technical assistance about Coastr's vehicle rental management system.
Streamlined onboarding process
Making it easier for customers to transition onto Coastr’s platform in less than 7 days
Dedicated account manager
Works closely with customers to ensure their requirements are accurately fulfilled
Onboarding assistance, training and basic data migration support
To ease the transition from your old software
Exclusive monthly workshops
To provide new product and feature updates and support with effective adoption of the platform
Live dashboard
Tracks and manages customer responses and feedback
Net promoter score
We measure and communicate our performance using internal and external SLAs that help us measure our performance against the worldwide standard
vacation, retail, commercial, dealerships, leasing and more
"This company prioritises their clients and will help you with anything you need.
It's been great working with Matt and Arpit. Highly recommend".
Denison Kapllani,
Touch of Class Rental,
USA
"I feel Coastr have identified pitfalls from competitors software to offer a slick system that is always evolving in new technology.
Supportive, professional in all departments I have had the pleasure of dealing with. Staff takes time to understand our needs and offers solutions at no additional cost. ​There is nothing to dislike.".
Redwanul Uddin,
Director, All Season Rental
London, UK
Commercial and Retail Rental
"The Coastr manager we have is Amazing. Nothing is ever a problem.
It’s a good system for being so young. It’s got some small things needing to be addressed, which are being looked at or fixed already.".
Graeme McMurch,
Campbeltown Motor Company,
UK
“Our approach is rooted in research. It is about empowering our clients to make the most impact and reach its audiences.”
​Coastr CSM team
Outstanding Customer Service Support Team
Our customer care experts quickly answer your questions and provide a solution when required. With a hands-on and personal approach, they work towards providing the best customer service and technical support around the clock.
Multi time zone support
Via chat, email or telephone to support queries or issues to suit your timezone requirements
Live ticketing system
All customer issues are logged and tracked in our live ticketing system and triaged depending on the urgency. Critical issues are dealt straight away (within 1 hour) to ensure timely resolution
Customer satisfaction measurement
Every service ticket is closed via an automated feedback survey to measure CSAT scores and so far 75% of our customers have expressed that they are happy with our support services
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Coastr Help Centre
Solve issues independently and share your feedback
We have created a comprehensive self-serve guide, which includes a wide range of resources, step-by-step guides, 'how to' videos, articles, FAQs and more. We also empower you to share your feedback via our 'suggestion box' to help us improve our product and services.
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